At The Beauty Hideout we take customer satisfaction seriously. All bookings made via this web site or in one of our premises are final. However we understand that the nature of advance bookings may mean that our clients may find the need to change their bookings from time to time.

Please be aware that we operate a 24 (twenty four) hour window for any changes to bookings, within the operating times of 8am to 8pm.

Cancellations

If you cancel your appointment within 24 (twenty four) hours of your allotted time, you will not be entitled to a refund and an alternative booking may be offered at the managers discretion.

Refunds

All purchases are final once processed. Changes to booking appointments are approved at the discretion of the management.

Complaints

If you have a complaint with a product or service provided by us, you must inform us in writing with in 7 days.