Terms and Conditions
This gift voucher is only good for a single transaction; any remaining amount is not exchangeable with cash or another voucher and will be automatically forfeited. Any additional cost exceeding the value of this voucher will be paid by the redeemer. This voucher is valid only at The Beauty Hideout, DoubleTree by Hilton Stoke on Trent, Etruria Hall Festival Way, Stoke-on-Trent ST1 5BQ. In the event of any dispute, the decision The Beauty Hideout is final. The Beauty Hideout reserves the right to amend these terms and conditions without prior notice.
Cancellations, Refunds and Complaints
At The Beauty Hideout we take customer satisfaction seriously. All bookings made via this web site or in one of our premises are final. However, we understand that the nature of advance bookings may mean that our clients may find the need to change their bookings from time to time. Please be aware that we operate a 12 (twelve) hour window for any changes to bookings, within the operating times of 10am to 8pm. Cancellations
If you cancel your appointment within 24 (twenty four) hours of your allotted time, you will not be entitled to a refund and an alternative booking may be offered at the managers discre- tion. Refunds All purchases are final once processed. Changes to booking appointments are approved at the discretion of the management. Complaints
If you have a complaint with a product or service provided by us, you must inform us in writing within 7 days. eGift Vouchers are valid until 6 months from date of purchase.